Troubleshooting Guide

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Here are some tips to help you to diagnose and rectify some more common sources of trouble yourself, if you choose to do so.

GENERAL OPERATION TROUBLESHOOTING GUIDE
PROBLEM PROBABLE CAUSE SOLUTIONS
Entire spa is
inoperative
•  Power failure
•  GFCI tripped
•  Heater high-limit
    thermostat tripped


•  Spa lock activated
•  Check power source
•  Reset GFCI; call for service if it will not reset
•  Disconnect power for at least thirty seconds to
   reset heater high limit. If it will not reset,
   check for clogged filters. If tripping continues,
   call for service.
•  Deactivate spa lock
Spa does not
heat; jets and
light operate
(Ready, and
Power indicators
are blinking)
• Integrated pressure
   switch open
• Circulation pump
   thermal cut-off tripped
•  Check for clogged filters. Integrated pressure
   switch will reset when the flow of water
   through the heater has been restored. Call for
   service if the heater trips frequently.
• Check for clogged filters or air locks in
   plumbing. Disconnect power to the spa, allow
   circulation pump to cool. Circulation pump
   thermal cut-off will reset when pump has
   cooled and power is reapplied. Call for service if
   circulation pump thermal cut-off trips
   frequently.
Jets weak or
surging
• Spa water level too low
• Filters clogged
• Comfort Control®
   lever closed
•  Add water
•  Clean filters
•  Open Comfort Control lever
Light
inoperative
•  Spa lock activated
•  Light wiring or assembly
   is faulty
•  Deactivate spa lock
•  Replace light assembly
Moto-Massage
jet inoperative
or erratic
•  Comfort Control valves
   closed
•  Filters clogged
• Open Comfort Control levers
• Clean filters
Power indicator
blinking (Entire
spa inoperative)
•  Heater high-limit
   thermostat tripped
•  Disconnect power for at least thirty seconds to
   reset heater high limit. If it will not reset,
   check for clogged filters. If tripping continues,
   call for service.
Ready indicator
blinking
•  Temperature sensor
   problem
•  Disconnect power for at least thirty seconds. If
   blinking continues, call for service