Suckerfish Menu

Customer Service & Repairs

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Service is serious business

1-800-841-7331

Monday - Friday 9am - 5pm

Customer service is very important to Bachmann pools & Spas as stated in our mission statement. In order to keep in touch with our customers, we publish and mail a bi-annual newsletter. The newsletters contain information on upcoming promotions, specials, contests, and free seminars.

We want your hot tub to be one of your favorite destinations. So we continue to pamper our customers even after they have purchased a hot tub from us with quality supplies, accessories and service to ensure ultimate enjoyment and easy care of your hot tub.

The Bachmann Service Team

  • Over Two Decades of Experience
  • 2001 International Service Award Winner
  • 3 Factory Trained Technicians
  • Huge Parts & Filter Inventory
  • Prompt Competitive Service
Service Van
Pool & Spa Chemical Delivery Service

In an effort to do our part in the GREEN movement, we have started a chemical delivery service for our customers in Dane County. Learn More...
Water Care & Maintenance

Weekly/Monthly/Annual Service Plans - Let the pros take care of your water care for you.

  • Sanitizer level testing and adjustment
  • PH level testing and adjustment
  • Alkalinity level testing and adjustment
  • Calcium hardness level testing and adjustment
  • Filter cleaning
  • Debris removal with spa-vac
  • Electrical disconnect safety check
  • Pump operation check
  • Cleaning of hot tub skirting, step and base
  • Cleaning of hot tub cover and application of cover-all
can of stain
Re-staining your spa

We offer a re-staining service for $200 (plus travel if outside our local 10 mile radius.) What we do:

  • Secure loose wood
  • Replace missing wood (additional charge)
  • Power-wash spa and cover
  • Restain or paint spa
  • Apply Cover Shield to the cover
garden hose
Quarterly Draining & Refilling

Quarterly professional maintenance visits (every 3 months)
Each visit includes:

  • Complete draining of hot tub
  • Cleaning of acrylic surface
  • Refill of hot tub
  • Cleaning of cover & skirt
  • Water care start-up procedure
inground pool
End-of-Season Pool Closing

Let us winterize your pool for you. Call to get on our waiting list or for more info.

Bachmann Pool & Spas is commited to providing our customers with the highest quality pool supplies and chemicals to maintain the proper chlorine, pH and alkalinity. Call us to get your pool ready for the season or to close it down for the winter.

View our Pool Closing Service Packages


Pool Closing Checklist

  • Please allow for easy access to your pool.
  • Please have any dogs or animals confined.
  • Please lower water in the pool to 2" to 4" below the return jets.
  • Please have all winterizing plugs and skimmer gizmos next to the pool filter system.
  • Please leave the circuit breaker to the pool pump on.
  • If we are installing a cover, please leave all parts of the cover by the pool. If it is a water bag cover, we will also need a usable garden hose left by the pool.
  • If you have an automatic cover, please leave the cover open for us and refill pool to normal operating level after the pool closing and then close the cover.
  • Pool lights will not be taken out during closings this year. Please specify when scheduling your closing.
  • if you would like the light removed: there will be an additional fee to put the light back into the pool during the spring opening.

** If access, power, water level, or any other circumstance prevents us from performing our service and it takes us longer than scheduled or we need to reschedule the appointment, an additional charge my apply.

Spa Repair and Moving Services Also Available